24-Hour Monitoring Centers

Strategically located across the country, Monitronics Customer Monitoring Centers provide constant monitoring for the homes and businesses of more than 6 million customers. Through these centers, a real-time support network handles millions of signals annually, and provides significant advantages over traditional, locally based fire- and intruder-reporting centers. A single Customer Monitoring Center can monitor hundreds of thousands of homes electronically every day of the year, every hour of the day, and one center can monitor your home for fire, intrusion, and more.

 

Consolidated to streamline customer service, Monitronics Customer Monitoring Centers are staffed by highly trained and safety-certified Monitronics professionals. Our equipment is leading-edge monitoring and information-sharing technology — the very best the security industry has to offer. Because of our superior staff and equipment, Monitronics is able to accelerate routine processes and respond to an alarm more quickly.

Each Monitronics Customer Monitoring Center is fully prepared to handle any situation. Our monitoring centers maintain contingency backups for power, environmental control, communications and computer systems so your service is rarely interrupted. Plus, all of our monitoring systems feature multiple redundancy, so that no matter where you are, or where your call is answered, you are getting quick efficient service that can help save your life or your property.

Advantages of ADT Monitoring

Monitronics nationwide network of Customer Monitoring Centers offer a number of advantages over traditional monitoring systems:

• On duty and monitoring your home 24 hours a day, 7 days a week, 365 days a year
• Advanced technology for monitoring break-ins, fire, flood, and other critical condition alarms
• Monitronics invests the extra time and money required to gain UL approval for all of its monitoring centers, which reduces the risk of a disruption in service
• Powerful, efficient computers and secure communications links with multiple back-up systems
• Each center is a virtual environment — so if your connection is interrupted, another center takes over
• Internal Disaster Management Program providing uninterrupted service in times of crisis, like the aftermath of Hurricane Andrew and recovery from the Murrah Federal Building bombing in Oklahoma City